LogIn does not only deliver products. We rate service and support high on our list of priorities so that you, as our customer, can be as cost efficient as possible. Whenever you are in need of help, you are welcome to contact us for service, whether or not you have a service agreement or a guarantee.
When you contact us please have the following information at hand...
RMA number As affirmation that your service notification has been registered, you will get an RMA number. You should refer to that number if you contact us at later, for example should you wish to add some more information or if you have any questions regarding your service notification.
Service agreement Service agreement means that you have an agreement with LogIn Crete AB to receive service in some form or other. You are guaranteed service at a certain level.
Warranty When you refer to the guarantee - be prepared to state the serial number so that we know that you are entitled to service.
Equipment without an agreement or guarantee If the product is no longer covered by a guarantee, contact LogIn Service for an assessment of the cost. No service work will begin until the cost has been accepted.